MANILA, Philippines — PLDT Enterprise, through its large corporate business group PLDT ALPHA, has inked an agreement to bolster the overseas expansion efforts of Afni, a United States-based professional services and contact center solutions provider.
Afni Philippines Inc. is the regional operating center of Illinois-based professional services and contact center solutions company Afni Inc. Established in 1936, the company now offers solutions that include full customer lifecycle contact center solutions for the communications, healthcare and insurance industries. It expanded offshore to the Philippines in 2012.
The PLDT ALPHA partnership will provide Afni with reliable and robust network technologies. These end-to-end solutions, which leverage the expertise of highly trained industry certified professionals, will securely and efficiently interconnect Afni’s newly built Quezon City contact center with its customer base and US contact centers.
“We are glad to see how our connections enable smooth communications between Afni’s local operations to meet their growth projections. They also ensure stability in every overseas customer call,” said VP and Head of PLDT ALPHA Vic Tria at the contract signing held at Afni’s new site in Quezon City
In response, Afni President and CEO Ronald Greene said, “The partnership with PLDT gives us confidence to grow successfully in the Philippines and as a global enterprise. We appreciate the PLDT team’s commitment and hard work to get something going here.”
The solution should also optimize operations for Afni’s continuously expanding Philippine workforce, which has grown to more than 2,000 in just a few years.
“Our goal in PLDT Enterprise is to provide our partners with the building blocks to help them grow and transform their business. At the same time, we enable them to achieve their greater potential to emerge as the best in their field. We take pride in being part of this journey with them,” said FVP and Head of PLDT and Smart Enterprise Groups Jovy Hernandez.
(Article and Image from www.philstar.com/telecoms)